Technical Support Specialist - Nuss Truck & Equipment

Technical Support Specialist

The Technical Support Specialist represents Nuss Truck and Equipment dealership group promoting a high-quality product with a consistent and supportive environment for Nuss employees and customers. The position will primarily be supporting Nuss Service locations and customers with technical information and diagnostic guidance. The position will be based centrally located within the Nuss dealership group / Minnesota metro area.      

Responsibilities :

• Develop positive relationships and trust within the dealership organization including customers, Volvo and other supplier staff.  
• Provide repair information, diagnostic guidance and high-quality problem resolution to Nuss service staff and customers.
• Provide Nuss service staff with hands on technical training when necessary  
• Ensure Nuss financial resources and profitability are protected in repair decisions
• Develop, train, and successfully implement std. repair jobs for various service and warranty repairs.  
• Support and assist company safety programs and processes when applicable.   
• Develop various oversight, reporting and communication tools to maximize service dept. efficiency   
• Support other dealership departments and overall company goals and initiatives.
• Attend technical and other training as required.
• Minimal overnight travel

Qualifications:

• Volvo / Mack Master level Technician required
• 5-10 years Heavy Truck Technician experience   
• Excellent communication, coaching, teaching, presentation skills required
• Previous leadership and supervision experience preferred
• Strong computer and software skills (including ERP/RO)
• Positive and patient attitude
• Professional personal appearance
• Superior level technical creativity and troubleshooting skills

Education:

• High school diploma or the equivalent