Technical Support specialist from Collabera

Work Mode :- Remote 

Pay Range :- $22/hr - $25/hr

• Key job responsibilities:


• Partner with cable vendors to install, inspect and troubleshoot cabling Installation and maintenance of copper and fiber cable infrastructure Install,


• test and troubleshoot fiber optic and copper cabling, including patch panels and patch cords


• Ensure that the Data Center and vendor installations comply with all installation practices


• Report current status via ticketing system, status reports, email and slack


• Manage work and priorities through ticketing system and workflows to complete customer requests and projects


• Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers


• Exhibit quality workmanship on all work and maintain site cleanliness


• Work with a partner to move integrated enterprise equipment from loading docks into planned positions


• Manage, check and coordinate all materials to be delivered to site daily


• Carry cell phone for communication, information, and emergencies


• Up to 50% travel within geographical work area may be required – within the state (across the highway).


• Will need to have transportation to go from site to site as needed.

Qualifications:

• Education: High School Diploma minimum


• Minimum years of experience: Minimum years of experience 1 year in cabling or optic experience.


• Worked in a data center previously would be a plus.


• Required Skills: SM and MM fiber, computer hardware experience is a plus.


• All physical requirements are expected with reasonable accommodations:


• Walk job sites in uneven terrain


• Work safely at heights and from ladders


• Ability to work on your feet conducting site walks and installation tasks for the entirety of an 8-hour shift.


• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more


• Ability to work in an environment that operates 24/7 with an ability to participate in after-hours support as neede