Technical Support Specialist I - HonorVet Technologies

Job Title – Technical Support Specialist I
Req ID: 35581878
Duration: 06+ Months
Location: St. Louis, MO
Onsite Role
Job Description:
PRIMARY DUTIES AND RESPONSIBILITIES:

• Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
• Respond to assigned tickets.
• Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
• Acts as the front-facing support liaison for all desktop-related support issues.
• Provides support documentation for Tier 1 Service Desk.
• Collaborates with higher level technical areas on planning and issue resolution.
• Prioritize workload to appropriately respond to customer needs and demands.
• Acts as a liaison between customers and senior technical staff
• Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
• Perform other duties as assigned.

 
CRITICAL SKILLS AND EXPERTISE:

• Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
• Ability to understand, be accountable, and complete assigned tasks associated with projects. Such as system upgrades, system integration, and system administration.
• Strong customer service skills, including written and verbal communication skills.
• Ability to prioritize workload to appropriately respond to customer needs and demands.
• The employee is expected to provide support documentation for Tier 1 support staff.

 
Education:
MINIMUM EDUCATION/EXPERIENCE:

• High School plus 2 years desktop support in an enterprise environment, or equivalent combination of education and experience.

PREFERRED EDUCATION/EXPERIENCE:

• Degree in a field of study with desktop support experience in an enterprise environment preferred.

 
Note:

• Job entails reimaging computers to latest Windows or MacOS software.
• Must have Windows Imaging experience!
• Will use personal vehicle to drive to various sites (local) – reimbursement for gas at federal rate.
• 67 cents per mile driven for business use.
• Must have mode of transportation as company vehicles are not to be used.