Technical Support Specialist - HungerRush

Who We Are 
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com 

Position Summary:
Provide technical support for HungerRush Point of Sale to ensure the stable operation of customer hardware and software products. This includes troubleshooting, configuring, maintaining, supporting, and optimizing all HungerRush Point of Sale products, PC hardware, software, and communication links. This job requires a technical understanding of IT, an appreciation of the food industry, and strong customer service skills.

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Ohio, Pennsylvania, Washington D.C, or Washington. Access to an office space is available in Overland Park, KS and Houston, TX. 

Essential Responsibilities and Duties:
This is a remote work position that will require a quiet workspace and a reliable high speed internet connection:

• Provide first class Technical Support over the phone
• Identify, analyze, and correct technical and software issues
• Work customer cases efficiently with the goal of optimizing and improving customer satisfaction
• Ensure customers’ issues are dealt with in a timely fashion
• Ensure that customer satisfaction is maintained
• Maintain an available status to provide quick response times for customers’ calls
• Work closely with other departments to provide prompt resolutions to customer issues
• Promote continuous improvement

• Minimum – High school diploma (or Equivalent)
• Preferred – Associates Degree (or higher)

• 1-3 years of experience in computer technology
• Technical certifications (examples: Net, CompTIA A or an AAS degree or equivalent)
• Minimum 1 year of technical help desk or call center environment experience preferred
• Previous experience working in the hospitality industry preferred
• Familiarity with POS equipment preferred
• Bilingual Speaker (preferable)

• Be flexible with working schedules, including nights and weekends
• Possess strong verbal and written communication skills in the English language
• Communicate effectively in the English language
• Have strong interpersonal skills, problem solving skills and negotiating skills
• Think analytically
• Work in a fast-paced environment
• Be organized and have strong time management skills
• Be able to technically troubleshoot and reverse engineer
  1. Windows
  2. Networking
  3. SQL Server (preferred)

• Access to reliable hardwired internet speeds of at least 30mbps download
• Windows 10 Operating System
• Working WebCam
• 8GB of RAM
• Wired/ USB headset with microphone

Pay Rate: $17.00 per hour (This is a remote position)

Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.  
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law. 

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