Technical Support Specialist - Rand Worldwide, Inc

Company Description

We hire for tomorrow! 

Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. 

IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technology to design, develop, and manage complex engineering projects. As an Autodesk Platinum Partner and the largest Authorized Training Center (ATC) Partner in North America, IMAGINiT is a leading provider of Autodesk design and engineering solutions to the building, architecture, civil and manufacturing industry. 

Job Description

We are currently searching for a Technical Support Specialist, experienced with Clarity and Revit in a Microsoft environment, to provide support and solutions to our clients.  This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing them in our environment and giving them the best possible solution. 

Your responsibilities will include: 

• Troubleshooting, researching and providing support and solutions to our clients related to Clarity and Revit in a Microsoft environment while ensuring a high degree of customer satisfaction. 

• Support may include issues related to installations, licensing, product functionality, etc. 

• Documenting support cases in Salesforce. 

• Developing company intellectual property, such as blogs, white papers, etc. 

• Developing strong interpersonal relationships with external, as well as internal clients. 

• Working in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment. 

• Adhering to the utmost of business ethics to ensure that IMAGINiT maintains its respected image. 

Qualifications

• Skilled at Clarity task setups and common errors 

• Proficient understanding of all aspects of the Clarity web portal with an admin login 

• Proficient understanding of Clarity task server configuration settings 

• Skilled at reading Clarity diagnostics to troubleshoot issues 

• Revit Journal 

• Task Server logs 

• Host logs 

• Highly proficient in Revit Architecture OR Revit MEP 

• Working knowledge of: 

• AutoCAD 

• Autodesk BIM 360 Design, Docs and/or Autodesk Collaborate Pro 

• Knowledge of Autodesk construction design processes. 

• Business Process Automation experience preferred. 

• Relevant work experience within a Microsoft environment. 

• Experience with a ArcGIS and/or ESRI would be a plus. 

• Demonstrated strong interpersonal communication, presentation, organization, and self-discipline. 

• Initiative, with strong analytical and problem-solving skills. 

• Strong business acumen, high energy, self-motivated and able to work under pressure. 

• Ability to work independently and manage multiple priorities. 

• Bachelor's or Associates degree and/or equivalent experience. 

Additional Information

Compensation    

• Base Salary $70,000USD - $90,000 USD Based upon experience 

Benefits 

• Health, Dental, and Vision 

• Flexible Spending Accounts 

• Short & Long-Term Disability 

• Wellness Programs 

• Paid Holidays 

• Vacation and Sick Leave 

• 401(k) with company match 

• Tuition Reimbursement 

• Service Awards 

• Employee Referral Bonus Program 

We celebrate employment equality and diversity! We encourage applications from all qualified individuals and do not discriminate on the basis of disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status or any other basis protected under federal, state, provincial or local laws. We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs. 

We reward our technical team’s contributions with a competitive base salary, incentive plan and a comprehensive benefits package. 

Visit us at http://www.rand.com for more information. 

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S for any employer without company sponsorship.