Technical Support Specialist - Hospice Buffalo
Cheektowaga, NY
About the Job
What's in it for you? Hospice offers a Robust Total Rewards Package
- Employer 401k contribution regardless of employee participation, and match on employee contributions there after
- Health Insurance with vision component copayment plan, or high deductible plan (FT status)
- HSA with high deductible health plan twice annual Employer contribution (FT status)
- Dental Insurance (FT status)
- Flexible Spending Account (FT status)
- Paid Time Off PTO & NYS Sick Leave
- Tuition Assistance Program
- And Much More!
Monday-Friday, 8am-4pm with on call rotation
A technology Support Specialist serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.
Essential Duties and Responsibilities for a Technology Support Specialist:
- Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.
- Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc.
- Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones.
- Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
- Assists in the implementation of hardware and software applications.
- Demonstrates strong analytical and problem-solving skills.
- Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
- Promptly, effectively, and accurately replies to IT help desk tickets.
- Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
- Demonstrates the ability to apply technology in a clinical environment.
- Ability to create and maintain documentation. Inventory experience and ITIL understanding or certified.
Qualifications for a Technology Support Specialist:
- Education/Certification
- Associate degree in computer science (or related field) preferred.
- ITIL Preferred
- Experience
- 1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred.
- 1 to 2 years of experience with various microcomputer repair techniques.
- Working knowledge of Microsoft Office 365 preferred.
- Ability to create and maintain documentation. Inventory experience and ITIL understanding or certified.
Source : Hospice Buffalo