Technical Support Specialist - Artech LLC

Job Title : Technical Support Specialist
Location: 9104 Yellow Brick Road, Baltimore , MD -21237
Duration: 4 Months

* The person will be on call every Saturday and Sunday to support the weekend shift

Preferred

• A bachelor s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as CompTIA A+, Client Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.

Description:
The primary focus of someone working in an IT Support position is ensuring that a company s employees can use software and hardware to complete their daily tasks. Common Support job duties include:

• Answering employee questions regarding technical issues.
• Gathering and analyzing data to diagnose problems with computer systems.
• Changing configurations, settings, and permissions to fix computer issues.
• Generating sign ins for new hires during the onboarding process.
• Updating employees on the status of their service requests.
• Logging all service requests and updating requests as needed.
• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Maintains system functionality by testing computer components.
• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves technical support requests representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.

Qualifications and Skills

• Associate s degree or above in computer science, information systems, or related field.
• Prior experience working on a Helpdesk, in IT, or similar technical function.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles.
• Excellent problem-solving skills and ability to prioritize multiple tasks efficiently.
• Good communication skills, both verbal and written, with an ability to convey technical information to a non-technical audience.
• Customer-service focus.
• Collaborative mindset.
• A process improvement mindset.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• Basic knowledge of networking principles and operating systems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.