Technical Support Specialist - Castalia Systems, LLC

Join Our Stellar Team at Castalia Systems!

Are you ready to skyrocket your career with us? We're on the lookout for ambitious individuals who are eager to make their mark in a diverse and thriving environment.

At Castalia Systems, we're not just another company – we're a certified Woman Owned Small Business (WOSB) and Small Disadvantage Business (SDB) committed to excellence since 2011. Join us in delivering top-tier solutions to the dynamic Defense and Intelligence sector.

As valued members of our team, we prioritize your well-being. Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401k matching, generous PTO, paid holidays, professional training opportunities, and even pet insurance to ensure your furry friends are cared for too.

Castalia Systems is seeking a Technical Support Specialist in the Arlington, VA area.

A Technical Support Specialist will perform a wide variety of technical tasks in support of operations, production, and test environments for a U.S. Government customer on a large mission critical development and sustainment program that will design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.

A qualified candidate will perform the following duties and responsibilities, but are not limited to:

• Support and provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Observe, analyze, and report data; and when appropriate makes necessary repairs to equipment.
• Utilize various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasks.

Security Clearance Requirement:

Active/current Top Secret with SCI eligibility clearance is required. Must also be able to obtain DHS Suitability.

Required Qualifications:

• High School Diploma and 6+ years of directly relevant experience.
• This position requires shift work.
• Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint.
• Experience with monitoring system health and status.
• Experience documenting problems and resolutions through a tracking program.
• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
  

Preferred Qualifications:

• DoD 8570.1-M Compliance at IAT Level I.
• Information Technology Infrastructure Library (ITIL) certification.
• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment.
• Experience with ITIL methodology.
• Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System.
• Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
• Experience interfacing directly with customer and program management team.
• Experience providing status to program management and input to customer status reports.
  
  

Castalia systems is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin, or ancestry, physical or mental disability, veteran status, marital status, hiv-positive status, as well as any other category protected by federal, state, or local laws. all such discrimination is unlawful, and all persons involved in the operations of the company are prohibited from engaging in this type of conduct.