Technical Support Specialist - Akkodis

Akkodis is seeking a Help Desk Support for a Contract job with a client in Addison, TX (hybrid role). Ideally looking for applicants with a solid background in the financial services industry.

Pay Range: $20 - $24/hour; The rate may be negotiable based on experience, education, geographic location, and other factors

Responsibilities:

• Provide remote and on-site technical support for customers for both hardware and software.
• Install new systems at customer sites.
• Document service issues into a tracking system
• Support internal IT infrastructure.
• Analyse, diagnose, and troubleshoot customer inquiries via phone, e-mail, and in the field when necessary.
• Learn new products and applications as necessary to remain an expert.
• Support sales team in answering questions and understanding products.
• Perform basic hardware repair.
• Handle various miscellaneous tasks associated with product/customer support activities.
• Provide support for in-house IT hardware/software/network.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Shesh Singh at 610-206-0459 or Shesh.Narayan@akkodisgroup.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.