Technical Support at ICONMA

Our Client, a Banking company, is looking for a Production/ Technical Support for their Pennington, NJ/Hybrid location.

Responsibilities:

• Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24*7 Global Service Desk.
• Partnering with our regional and international partners to deliver best in class client care.
• The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT.
• Role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat.
• Chat channels provide technology support for up to 2 clients simultaneously.