Technical Support - US Tech Solutions, Inc.
New Castle, DE 19721-2300
About the Job
Roles & Responsibilities:
- Provides support to customers including installation, and servicing and repairing of systems and equipment.
- Provide technical support in infrastructure services, responding to issues and assisting in tasks.
- Support the development of infrastructure documentation, including incident logs and records.
- Continue to develop and enhance technical skills.
- Apply problem-solving abilities to address infrastructure issues.
- Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
- Assists in instructing customers in the operation and maintenance of systems/equipment.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analyses and prepares reports on system problem trends and issues.
- Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
- Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
- Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
- Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
- Assists in the design of basic technical programs for projects or enhancements to existing programs.
- High school diploma or G.E.D.
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
- Experience working with process and/or system design concepts
- An advanced degree in a relevant field is a plus.
- Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Source : US Tech Solutions, Inc.