Technical Support - American Technology Consulting

Technical SupportMoline, ILOnsite PositionJob Description:We are seeking experienced and motivated individuals to join our team. As partof our IT team, you will oversee hardware and software configurations, devicereplacements, and collaborate with other IT professionals to execute small tolarge scale hardware deployment projects. Work will also include troubleshootingphysical hardware and coordinating repair activities, receiving of computerhardware, and shipping devices to facilities across the United States. Our idealcandidate will have experience with computer building/configuration,troubleshooting, software installation, and a working understanding of assetmanagement.Duties: * Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management * Project tracking, customer interactions (written & verbal), and ServiceNow updates * Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair * Shipping and receiving of hardwareRequirements: * Experience in troubleshooting computer hardware and break/fix * Proficient in Microsoft Office Suite, Windows, ServiceNow or comparable ticket management system * Experience with computer builds/configuration * Shipping and receiving of packages through UPS * Dell and HP certified or willing to get certified within 30 days after start date * Strong customer service and interactions via written and verbal communication * Ability to lift up to 50lbs