Technical Support Manager - Enterprise Engineering, Inc.

New York, NY 10017

About the Job

Technical Support Engineer/Manager
New York, New York
(Hybrid - 3 days a week onsite)
Contract to hire

A client (Fintech company) in NYC is seeking a Technical Support Engineer/Manager.
As an Application Technical Support Engineer/manager, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Also, run the Jira ticket system.

Roles & Responsibilities:

Expected to be an SME in Java application development area
Collaborate and manage the team to perform
Run the JIRA ticket system
Implement system enhancements.
Conduct system testing and troubleshooting.

Professional & Technical Skills:

Proficiency as a Java developer using Angular, React, AWS technologies
Must have a minimum of 7 years of experience as a Java Developer
Experience in system integration.
Experience as a manager running the Jira system
Must have prior experience working directly with clients
Ability to troubleshoot technical issues efficiently.
Must have a bachelor's degree
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Ensure effective communication with clients.

Source : Enterprise Engineering, Inc.