Technical Support Manager - Talis Group

Talis Group’s client is a leading manufacturer of innovative digital signage solutions for over 25 years. They are seeking to add an experienced Technical Support Manager to their growing team. This role will provide support and leadership to the technical department. Be a part of a very stable and growing company. If the description below matches you, apply today!

$75,000 - $80,000 + bonus potential & full benefits package. Monday - Friday

 HIGHLIGHTED DUTIES

• Manage and guide the technical support operations for the company, ensuring all standards are met.
• Train, support, and assist staff with problem-solving.
• Efficiently evaluate, prioritize, and delegate support inquiries via phone, email, and chat.
• Conduct interviews to diagnose issues across hardware, software, and network layers.
• Recommend changes to products or services to help fulfill customer needs more efficiently.
• Maintain accurate records and documentation.
• Write technical documentation to guide the support team and improve product use.
• Develop and maintain standards for diagnostic processes, quality control, and reporting.
• Design and implement improved processes or policies for operation.
• Occasionally travel on-site to assist service technicians with troubleshooting, including climbing ladders or working with hardware directly.

 HIGHLIGHTED REQUIREMENTS

• Exhibit a high level of interpersonal skills to effectively communicate with internal teams, service technicians, and end-users.
• Demonstrate a deep understanding of computer networking, routing, mapping setup, and electrical troubleshooting (AC/DC).
• Minimum of 2 years of management experience and at least 5 years of computer networking experience.
• Expertise in networking, electrical troubleshooting, and technical diagnosis.
• Bachelor’s degree.
• Ability to maintain professionalism under pressure, excellent written and oral communication skills, and strong organizational capabilities.
• Willing to travel overnight on occasion to support on-site troubleshooting.

 This information is a brief job summary for recruiting purposes only and does not constitute the entire job description, duties, or requirements.

Talis Group is an equal opportunity employer.  All registrants are considered based upon their skills, performance, potential, and other qualifications, without regard to race, color, religion, sex, national origin, age, disability, pregnancy, genetic information, or any other characteristic protected by applicable law.