Technical Support Manager (Fairfax VA) at Criterion Executive Search

• Required skills: Customer service, trouble shooting, Windows server/workstation support, VMWare, Oracle/SQL.
• Nice-to-haves: AWS cloud work, Reporting tools (Jasper or BOXI) and Linux

TECHNICAL RESPONSIBILITIES

• Troubleshoot and resolve hardware, software and communication issues
• Document application configuration settings and troubleshooting procedures
• Use, maintain, and updated the knowledge base for the application
• Assess system performance and recommend changes to improve performance
• Facilitate ad hoc reporting using Jasper Reports as requested
• Configure and troubleshoot company’s application software and associated databases
• Perform software upgrades as needed on workstations
• Work jointly with Software Engineers and Software Quality Assurance team in testing company’s applications
• Work jointly with Database Administrator and Software Engineers to define needs and requirements for continued operation, upgrade and security of clients’ systems

EXPERIENCE REQUIREMENTS

• Excellent troubleshooting skills
• Experience working with cross-functional teams such as developers
• Operational experience supporting a 24x7x365 environment
• Broad knowledge of different server operating systems, equipment and topologies
• Experience working with various workstations and server operating systems
• Knowledge of network configuration and network environments
• DROOLS/Guvnor and Jasper Reports a plus
• 3+ years and strong experience supporting Windows Servers and workstations 
• Practical experience with SQL Developer and/or Admin a plus
• Practical experience with the software development life cycle, including change control and configuration management
• Experience with remote access software
• BS degree preferred