Technical Support Level 3 - Lionbridge

Follow and build on policies revolving around accounts and onboarding practicesAid in requests and guidance from other team members on server and networkingPlay a supporting role in building, configuring and shipping servers and networking equip...

• Follow and build on policies revolving around accounts and onboarding practices
• Aid in requests and guidance from other team members on server and networking
• Play a supporting role in building, configuring and shipping servers and networking equipment in accordance with departmental standards
• Provide escalated support for local and remote hardware and software support for Lionbridge employees and partners in the Americas region based on ticket management in the ticketing system
  • Resolve user-identified problems through troubleshooting, root-cause analysis, and solution implementation
  • Diagnose, troubleshoot, and maintain all hardware and software-related issues on-site and remotely
• Assist in documenting IT technical instructions, processes, and procedures
• Ensure inventory and tracking system is always up to date