Technical Support for Online Financial Customer Care in Tucson, AZ at OSI Engineering

Job Description:

Come join a leading Fintech company’s Customer Support team as a Care Experience Specialist! We are looking for intelligent, experienced, and energetic technical support professionals to join our customer care team.

Our Core Values are Customers First, Be Honest & Purposeful, set a High Bar, Do What You Say, Learn Execute & Iterate, and Win Together & Celebrate.

Responsibilities:

As a Technical Support / Care Experience Specialist, you will primarily support our customers by living our core values day in and day out. Every day, you’ll directly help our customers use our product and troubleshoot issues by phone and chat, deliver a first-rate customer care experience, and have fun while doing it! But this isn’t your average tech support job. Once you become a product expert, you will take Care to the next level by capturing insights, working with colleagues to analyze emerging issues, and sharing your feedback with the bigger team to make a positive impact on the organization.

Qualifications:

• 3+ years recent tech support experience (Mac preferred along with Windows)
• Ability to learn quickly and then help train or teach others
• Have an amazing ability to explain techie things to non-techie people
• Know a little (or a lot) about money management, banking, investing, etc.
• Like to hustle just as much as you like to have fun
• Excellent written and verbal communication skills
• Patience, empathy, and a high energy level
• Recent experience with your own personal online banking, or other financial products is ideal and will help a great deal with the types of contacts that we take.

Location: Tucson, AZ (100% on-site)

Job Type: Full Time

Submit resume to jobs@OSIengineering.com

Yusuf Roashan