Technical Support Engineer – Automation - HonorVet Technologies

Job Title: Technical Support Engineer

Location: Orlando, FL

Duration: 6+ Months

What you will do in this role:

• Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
• This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
• This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.

What you need to be successful in this role:

• Experience writing and debugging JavaScript Code
• Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
• Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
• Understanding of remote administration via SSH, SNMP, WMI, Powershell
• Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
• Familiarity with VMware, AWS, Azure,Event Management Systems.
• Excellent troubleshooting skills