Technical Support Engineer – Automation (Hybrid, Santa Clara, CA ) - Stage 4 Solutions Inc

Technical Support Engineer Automation (Hybrid, Santa Clara, CA)

We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs.

This is a 12-month contract (Extension possible). 40 hours per week role.

This position may require a hybrid schedule to sit onsite up to 2-3 days a week.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities:

• Responsible for managing and resolving the most challenging issues for the ServiceNow platform.
• This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
• This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.

Requirements:

• 2+ years of Experience writing and debugging JavaScript Code or similar language
• Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
• Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
• Understanding of remote administration via SSH, SNMP, WMI, Powershell
• Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
• Familiarity with VMware, AWS, Azure,Event Management Systems.
• Excellent troubleshooting skills

Please submit your resume to our network at (apply to the Technical Support Engineer Automation (Hybrid, Santa Clara, CA ) role).

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic

Compensation: $40/hr - $46.34/hr