Technical Support Engineer -Service Management - ServiceNow

This is a temporary role through Magnit Global supporting one of the world’s leading technology companies.

Role Overview: Technical Support Engineer - Service Management

We are looking for an experienced Technical Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.You will be a Subject Matter Expert for multiple applications and mentor other team members.

Essential Functions:

• Debug JavaScript code as well as find better solutions to custom code.
• Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
• Cases are created by customers and managed by engineers using the ServiceNow software platform.
• The successful candidate will be responsible for direct support of ServiceNow customer developers and administrators. This includes web/email support as well as direct telephone support.
• The successful candidate will also be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

Skills & Experience:

• Demonstrated ability to troubleshoot difficult technical issues
• Must have solid object-oriented programming skills in Javascript
• Experience working with dynamic HTML components such as CSS and XHTML
• Angular experience preferred
• Working knowledge of the components in a web applications stack
• Experience with relational databases such as MySQL
• Linux and/or UNIX experience
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to work with high-value customer administrators and developers
   

Preferred Skills:

• Deep understanding of Java, JavaScript
• Working knowledge of ServiceNow Platform
• A fundamental understanding of IT service management and the ITIL business process

Location & Schedule:

• Hybrid Role – Must work onsite at the Orlando, FL office x2-x3 per week
   

Education:

• BA/BS in Marketing, Business, or related field
   

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $26/ hour-$35/ hour

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

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