Technical Support Engineer - Service Management at Rose International

Required Skills:
•This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.
•Demonstrated ability to troubleshoot difficult technical issues
•Must have solid object-oriented programming skills in JavaScript
•Experience working with dynamic HTML components such as CSS and XHTML
•Working knowledge of the components in a web applications stack
•Experience with relational databases such as MySQL
•Linux and/or UNIX experience
•Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
•Strong personal commitment to quality and customer service
•Ability to work with high-value customer administrators and developers

Desired Skills:
•Deep understanding of Java, JavaScript
•Angular experience preferred
•Working knowledge of SaaS Platforms
•A fundamental understanding of IT service management and the ITIL business process

Position Overview:
•The Technical Support Engineer will be responsible for managing and resolving challenging issues for company partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the company software and platform.
•You will be a Subject Matter Expert for multiple applications and mentor other team members. In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers using the company platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the software platform. The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

**NOTE - (3) Screening questions will be required at time of submittal, required by the client.

Benefits:

For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).