Technical Support Engineer - Performance at Rose International
San Diego, CA 92121
About the Job
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Must-have’s:
•Proficient in both SQL and Java experience.
oDo not need a Java Developer - will not create new Java code, but need to read Java code and troubleshoot it.
•Some experience on Linux platforms
•Ability to troubleshoot technical issues
•Strong personal commitment to quality and customer service
•Excellent time management and communication skills
Preferred Skills:
•Advanced object oriented programming skills
•Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
•No direct customer facing experience but really good with communication
•ServiceNow Platform experience
What you get to do in this role:
•The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
•The successful candidate will be able to quickly gain an understanding of the company platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills.
To be successful in this role you have:
•Demonstrated ability to troubleshoot difficult technical issues
•Strong Experience with relational databases (e.g. MySQL, Oracle)
•Java experience
•Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
•Advanced Unix/Linux experience
•Working knowledge of the components in a web applications stack.
•Experience diagnosing performance degradation (e.g. explain plans, database tuning)
•Experience working well in a team environment while also being able to work productively while unsupervised
•Strong personal commitment to quality and customer service
•Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
•Ability to work with high-value customer administrators and developers
•Excellent time management skills
•Consistent ability to work evenings and weekends
•Understanding of basic networking and system administration
The following additional skills are preferred but not required:
•Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
•Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
•Advanced object oriented programming skills (Java strongly preferred).
•Deep understanding of JavaScript
•Demonstrated proficiency with the following Technical Skills:
•Web Services (consuming or providing) (SOAP, REST)
•Data Extraction Technologies (e.g. JDBC, ODBC)
•Any bi-directional, automated integration between two systems
•TCP/IP, Networking knowledge
•Experience with Splunk
•Understanding of Simple Network Management Protocol (SNMP)
•Understanding of remote administration via SSH, SNMP, WMI, Powershell
•Experience in any of the technologies on this list:
•Strong Familiarity with Eclipse IDE
•A fundamental understanding of ITSM, ITIL, and/or CMDB
Additional notes:
•Standard hours, 8am-5pm for the first 6 months. If extended/converted, will likely need to be available 2-3x a quarter for evenings/weekend work.
Benefits:
For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).