Technical Support Engineer - BV Staffing

Technical Support Engineer

BV Staffing has been retained by a leading manufacturer of sophisticated electronics, delivering the communication industry’s largest worldwide deployment of digital collaboration platforms.

As a condition of employment, candidates MUST be a US Citizen. A US security clearance may or may not be required for this position, therefore applicants must be clearable.

We are currently seeking a Technical Support Engineer to provide helpdesk support to customers and assist with Mission Voice Platform software and hardware problems.

Responsibilities:

• Provide helpdesk support to customers
• Assist with Mission Voice Platform Software and hardware problems
• Utilize and manage customer service software to maintain customer issue database
• Work with Engineering teams as needed to help resolve customer issues

Requirements:

• BS Computer Science, Information Science or another technical discipline
• 1 -5 years’ work experience working directly with the customer, resolving technical issues
• General Computer and Networking Knowledge
• Familiarity with working on Microsoft and Linux Operating systems
• Good customer communication, trouble shooting and problem solving skills
• Excellent verbal and written communication skills

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