Technical Support Engineer - Stardom Employment Consultants

Job Summary: 

The Technical Support Engineer will be responsible for providing high-quality technical support to our clients, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate will have strong problem-solving skills, technical expertise, and a passion for helping others.

Key Responsibilities:

• Provide technical support to clients via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues.
• Guide customers through step-by-step solutions.
• Document and track customer issues and resolutions in the ticketing system.
• Collaborate with the development team to resolve complex issues.
• Conduct remote sessions to assist with installations, configurations, and upgrades.
• Create and update technical documentation and knowledge base articles.
• Stay up-to-date with the latest industry trends and technologies.
• Participate in on-call rotation to provide after-hours support as needed.

Qualifications:

• Proven at least 2 years of experience as a Technical Support Engineer or similar role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and networking.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Bachelors degree in Computer Science, Information Technology, or related field preferred; relevant certifications (CompTIA A+, Network+) are a plus.