Technical Support Engineer - SGF Global

This position is responsible for providing customer support to eye care professionals around the world. Responsible for the preventive maintenance, repair, and technical consulting on a variety of ophthalmic medical equipment/devices and other related instrumentation of the eye care industry.

Assists in maintaining a reliable inventory and with keeping accurate records on all assigned equipment. Provides assistance to technicians and operators of electronic equipment.

· Repairs, tests, and calibrates medical equipment according to OEM recommendations.

· Ability to read, analyze, and interpret technical literature, schematics, and drawings

· Assists in ordering replacement parts and supplies necessary for the servicing of medical equipment.

· Prioritizes work load effectively and complete all work assignments in a timely manner.

· Maintains accurate documentation as required by current policies and procedures.

· Required to support multiple doctors, hospitals and facilities as assigned.

· Must have effective communication skills, both oral and written.

· Must have excellent interpersonal and customer service skills.

· Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.

· Familiarity with the setup and application of test equipment.

· Demonstrated competency in utilizing and maintaining computer and server-based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security, and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security

· Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Ex ISO 13485

· Other duties as assigned.

This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous

Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

Detail-oriented -- would rather focus on the details of work than the bigger picture

Autonomous/Independent -- enjoys working with little direction

Education:

Associate (Preferred)

Experience:

Biomedical Equipment Technician: 2 years (Preferred)

Basic knowledge of electronic needed

Being able to work with CRM Software

Work Location:

Most work is done on site, but travel is required for service call, trainings and trade shows. It could be within USA or Overseas. 10% travel required

Languages:

English and Spanish required

Physical demand and other Requirements

Must be able to lift a minimum of 50 Lbs

Sometimes overtime is required

Sitting, Standing, and Walking