Technical Support Engineer at Accreditation Council for Continuing Medical Education (ACCME)

The Technical Support Engineer will provide support to ACCME providers and collaboration partners in their use of and understanding of APIs and batch processing for ACCME’s custom data collection application, the Program and Activity Reporting System (PARS). The ideal candidate will have a proven orientation toward customer service paired with the ability to troubleshoot and resolve complex technical issues.

Candidates must be within commuting distance of ACCME’s Chicago office as employees are onsite at least two days a week.

Essential Functions:

• Establish a thorough understanding of the program and reporting requirements of ACCME, medical boards and other collaborative partners, including methods for data input and transfer between internal and external systems.
• Support CME providers and collaboration partners in their use of the ACCME custom applications, integrations, and APIs.
• Manage and address electronic tickets efficiently.
• Create and maintain API technical documentation.
• Provide consistent, accurate information and support to users about the requirements for entering program and activity data, registering activities and reporting learners for collaborative programs.
• Support and contribute to projects to improve ACCME database systems and applications.
• Perform testing and quality assurance for APIs and custom integrations.
• Identify and implement process improvements in defect tracking and resolution, optimizing efficiency, and reinforcing the company's commitment to continuous improvement.

Qualifications:

• 3+ years of work experience supporting users of complex software applications.
• 2+ years of experience with API development tools. Postman a plus.
• 2+ years of experience with XML and JSON.
• Experience with a help desk/ticketing system.
• Experience with automated testing tools. Postman and/or Katalon a plus.
• Experience with Azure DevOps a plus.
• Strong problem-solving, analytical, and critical thinking skills with ability to understand inter-dependencies of multiple information systems.
• Strong attention to detail, with a focus on producing quality, error-free work.
• Strong interpersonal skills and customer service orientation with a passion for solving problems and helping others.
• Detail oriented, with ability to multi-task and meet deadlines.
• Excellent written and verbal communication skills.

ACCME is the national accrediting organization for providers of continuing medical education and offers employees the opportunity to contribute to the future of medical education training for America's doctors and the public they serve. ACCME fosters a professional, client-focused atmosphere that emphasizes innovation, integrity, open-mindedness, excellence and quality. ACCME has a staff of 40 to which it offers a generous benefits package including medical, dental, 401(k), flexible spending accounts and more.

Please attach a cover letter and resume with your application.