Technical Support Engineer - SSP
Boston, MA
About the Job
Technical Support Engineer
Location: Boston, MA
Contract Duration: 1 year
Job Duties:
QUALIFICATIONS REQUIRED AT HIRE (List knowledge, skills, abilities)
Location: Boston, MA
Contract Duration: 1 year
Job Duties:
- Deliver imaged units to the designated site location;
- Set up of imaged units, monitors, and peripherals onsite;
- Ensuring operation of newly installed units;
- Serial number scan of assets installed; and
- Provision of serial number scan and verification of assets to site lead or other appropriate site personnel as directed;
- Required imaging technology skills working with SCCM packages and collections;
- Join domain;
- Restore user data (desktop, my documents, favorites, startup, NK2, Dictionary, PST, ipconfig, shares);
- Install / configure additional software to base image (as needed);
- Update users default print location;
- Wipe old PC s onsite and complete sanitization form before removal from site; and
- Scan serial numbers of assets being removed form site and notify Asset Management of removal.
- Responsible for the escalation through appropriate channels of all systems related issues/problems.
- Responsible for the timely and accurate installation of software through the automated process and remediation of all failures.
- Required to travel throughout the state to various sites as needed or requested
- Responsible for performing related duties as required.
QUALIFICATIONS REQUIRED AT HIRE (List knowledge, skills, abilities)
- Knowledge of hardware / Microsoft operating systems through current version
- Experience supporting MS Office Suite
- Experience working with Active directory
- Knowledge of and experience with the Local Area Networks (physical and logical).
- Knowledge of capabilities and limitations of computer hardware (PCs, Laptops, Printers & Peripherals).
- Knowledge of IT industry standards.
- Knowledge of the principles, practices and techniques of professional writing and communication methods.
- Ability to follow oral and written instructions.
- Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities
- Knowledge and experience with basic security measures and requirements
- Valid driver s license and access to a vehicle
- Ability to lift-up to 35lbs & push 65Lbs
- Must conduct themselves in a professional manner
Source : SSP