Technical Support Engineer

No Clearance Requirement

Rail Technologies

City

Belmont

Country

Australia

Job Description

ENSCO Rail Australia Pty Ltd is seeking a Technical support Engineer to join their team located in Belmont, Western Australia in support of the ENSCO Rail high-speed, real-time track inspection systems supplied to the international railway market. This position requires a self-motivated, multi-talented person to work both in the office and in the field. The position will suit someone with a background in a service and support role for instrumentation and measurement systems who is interested in, or already works in the rail industry. Suitably motivated graduate engineers would also be considered for this position.


Responsibilities will include, but are not limited to:

• Conduct work between various domestic and international customer sites (up to 50% of the time) and the ENSCO Rail Australia office in Belmont, Perth
• Provide field service and support including equipment installation, calibration, troubleshooting, configuration, maintenance, and repair of specialised measurement equipment on railway vehicles.
• Carry out the assembly, test, debug, and repair of electronic hardware, cables, component chassis wiring, sensor assemblies, and associated computer equipment.
• Install and configure computer hardware and software.
• Provide routine analysis of measurement data and generate customer reports.
• Manage phone and email technical support inquiries (Helpdesk) from ENSCO's office in Perth..

Qualifications Required (Skills)

Degree in Electronics or Electrical Engineering, or equivalent with 3+ years of relevant experience in a service/support role

• Excellent written and verbal communication skills

The successful candidate will be able to perform the following:

• Effectively communicate with customers by telephone, email, and in person
• Diagnose and resolve system problems, following up as needed to a satisfactory resolution
• Work independently and safely in a rail environment at customer sites
• Understand electrical and mechanical drawings and procedures
• Carry out the installation of electro-mechanical equipment using basic hand/power tools
• Install, configure and test ENSCO and 3rd party software on Windows and Linux platforms
• Configure computer systems, software, and networks.
• Effectively use electrical test equipment (e.g. multi-meters, oscilloscopes) for testing and troubleshooting equipment to component level
• Able to balance deliveries and support for multiple customers with minimal supervision.
• Meet the occupational medical requirements for a safety-critical rail worker.
• Work 12-hour shifts as necessary when on field assignments.

The selected candidate may be required to submit to fingerprinting, drug screening, and additional background investigations in connection with this position.

Qualifications Desired

• Experience with optical and inertial sensors
• Experience with relational databases such as MySQL and MS SQL
• Experience with ETL and data warehouse concepts
• Previous rail experience preferable

#LI-JV1

Req ID

3549BR

Internal Position Title

Engineer III

Employment Status

Regular Full-time

U.S. Citizenship

No

Background Check Type

7 year Pre-employment

Drug Screen Type

None

Export Control and Licensing

None

Contract Award Contingency

No

Recruiter

Judi VanDerWesthuizen

Benefit Highlights

• Annual education tuition reimbursement
• 401(k) Plan with 2.5% dollar-for-dollar company match in first year of employment, and up to 6% company match thereafter
• Medical, dental and vision insurance
• Spending Accounts – FSA, Dependent Care FSA, and HSA
• Leave available for holidays, bereavement, jury duty, military service, family medical leave, and as required by State law
• Paid Time Off
• 100% Company paid Employee Assistance Program and life, disability, accidental death and dismemberment, business travel accident, and professional liability insurance (employee only)
• Other voluntary programs, including supplemental life, auto and home insurance, and legal program
• Computer purchase discount
• Recognition and reward programs
• Patent awards
• Technical paper awards for presentations and publications
• Recruitment awards
• Length of service awards
• Community service recognition

Division Description

ENSCO Rail Australia is recognized globally as a leading provider of railway infrastructure inspection technology. Our products and services are provided to governments and railways in more than 12 countries on five continents. ENSCO Rail Australia work helps prevent train derailments and has a significant impact on the protection of human life, the environment and the economy.

Our team of more than 145 staff supports leading-edge technology projects in many exciting areas:

• Sensor systems integration: inertial, positioning (GPS/RFID), laser scanners, imaging (line scan, area scan, thermal), ultrasonic, ground penetrating radar, LIDAR
• Autonomous deployment of sensors, positioning systems and wireless communications on active rail cars to inspect railways
• Machine vision algorithm development to detect conditions traditionally inspected by humans
• Enterprise web-based data management systems to display, report and conduct big data analytics

ENSCO Rail Australia is an exciting place to work and grow with many key benefits for technical staff, including:

• “Innovation Fridays:” Staff is given time to create and experiment with new processes, best practices, and technologies in their field.
• Involvement in all levels of the design and development process: Significant experience is gained that is not always available at larger companies that typically reserve serious engineering tasks for more seasoned staff.
• Direct exposure to customer management, financial management and business development.

Working in ENSCO Rail Australia provides a means to acquire a wide range of practical skills and experience in a short period of time, work on exciting and ground-breaking technology projects that impact transportation safety and offers domestic and international travel opportunities if desired.

ENSCO Rail Australia provides a stimulating, collaborative, multi-discipline environment with coworkers from diverse technical and cultural backgrounds working together to make the world a safer place. Come join a stable and growing company and experience the reward of seeing the results of your work make a real impact on solving some of the world’s most challenging problems.

Strength in Diversity

ENSCO, Inc. and its wholly owned U.S. subsidiaries are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

Req Expiration Date

22-Sep-2024