Technical Support Engineer - Azure Kubernetes Services - Microsoft Corporation

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft's commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a **Technical Support Engineer-Azure Kubernetes Services** you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** **Response and Resolution** + You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices **Readiness** + You participate in communities with peer delivery roles. + You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness **Product/Process Improvement** + You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements + **Other** + Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture) **Qualifications** **Required/Minimum Qualifications** + 5+ years technical support, technical consulting experience, or information technology experience + OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience + Experience with Docker and Container architecture, as well as core Linux Operating System knowledge + Fluency in Kubernetes orchestration software with deep knowledge in how it operates, how to troubleshoot, and what it accomplishes. + Experience with Infrastructure as a Service (IaaS) components such as Virtual Machines, Networking, and Storage. + Business level fluency to read, write and speak Korean **Other Requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. **Additional or Preferred Qualifications** Linux, OSS + Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc. + Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.) + Experience in Core Linux administration (boot process, file systems, network device and protocol configuration) + Familiarity of Docker, Container, AKS + Expertise in managing cluster environment (SUSE, RedHat, Veritas) + Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP Experience in one or more of these areas desirable + Operating System, Virtualization + Knowledge of LDAP, Security and OS Internals concepts + Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration) + Preferred knowledge of Cloud Networking + Understanding of the OSI model and related concepts + Knowledge of networking concepts including VIPs, NAT, DNS + Knowledge of container specific networking concepts such as CNI + Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.) + Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred + Understanding of the OSI model and related concepts Microsoft Azure Platform (Preferred) + Microsoft Azure architecture and its components (Fabric, Compute, Storage) + Knowledge of Microsoft Azure Platform services + Azure Platform development and deployment concepts + Familiarity with development: tools, language, process, methods, troubleshooting Microsoft Technology Certifications Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $80,900 - $162,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,300 - $176,900 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until April 13, 2024. \#CES #CSS #AppsInfra #AzureCore Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .