Technical Support Associate - Cognizant Technology Solutions

Description – External

About Us:

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com

We looking for a strong Technical Analyst Associate in the greater Earth City, MO who has good analytical and problem-solving background in the medical claim's logic with a focus on provider services.

 

Job Title: Technical Support Associate

Location: Earth City, MO (Hybrid)

Job ID: 00058369562

Role: Individual Contributor External Facing Role

 

Essential Functions:

·       Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.

·       Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.

• Troubleshooting, testing and resolving reported production support or data issues.

• Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures.

• Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement).

• Proactive outreach including working reports to identify potential issues.

 

Qualifications:

Education: Business Management or Healthcare bachelor’s degree preferred or equivalent experience

Required Experience:

·       Minimum of two years' related experience. Experience in customer service and/or help desk preferred. Healthcare industry experience is a plus.

·       Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people

 

Desired Experience:

·       Good understanding of clearinghouse operations and healthcare revenue cycle management.

 

 

Behavioral Competencies:

•              Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.

Technical Competencies:

•              Knowledge and understanding of HIPAA X12 and ANSI EDI transactions.

Work Authorization

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Salary and Other Compensation:

The annual salary for this position will depend upon experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

 

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

 

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Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 29 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.