Technical Support Associate - Contract - W2 Only (No C2C) - Bloomfield CT - Ampcus Incorporated

Technical Support Associate

This is a Monday - Friday 8 am-5 pm
ONSITE position in Bloomfield, CT 

Duties:

• Contributes to the IT Support job family in a support capacity. Helps configure, install, maintain, and upgrade computer systems hardware and software. Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers, and storage devices. May assist in designing, developing, testing, debugging, and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Completes output (documents, analyses, products) in specific work areas to appropriate time and quality targets. Works under own initiative prioritizes own work and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Technical Support.

Skills:
Strong knowledge of the following is preferred.

• Microsoft operating systems and Microsoft Office.
• Apple hardware and operating systems.
• Networking switches and data networks.
• IP telecommunications systems.
• Audio Visual Systems.
• Capability to analyze problems and use sound judgment for determining solutions.
• Ability to clearly communicate with customers and other IT staff.
• At least 1 Year PC/LAN technical or equivalent experience preferred.
• Aptitude for providing strong customer service through interactions and communications, verbally and written.
• A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
• Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.
• Comfortable with working outside of normal business hours to support activities, and/or support on-call rotation when necessary.

Education:

• Associate degree and/or equivalent work experience in the technology, hospitality, retail, or customer-focused field highly regarded.
• A+ certification or equivalent combination of education, training, and experience.

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For more information please contact Tom Mazzulla at tmazzulla@itechsolutions.com

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Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  
 
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.