Technical Support Associate Analyst (35678180) - The Cigna Group

This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.

ROLE OVERVIEW: 35678180 Technical Support Associate Analyst

Contributes to the IT Support job family in a support capacity.

Helps configure, install, maintain and upgrade computer systems hardware and software.

Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.

May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.

Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.

Works under own initiative, prioritizes own work, and meets agreed timescales.

Work is subject to frequent review by more experienced professionals in Technical Support.

SKILLS:
1+ years' relevant work experience

At least 1 Year PC/LAN technical or equivalent experience preferred.

Strong knowledge of the following is preferred:

Microsoft operating systems and Microsoft Office.

Apple hardware and operating systems.

Networking switches and data networks.

IP telecommunications systems.

Audio Visual Systems.

Capability to analyze problems and use sound judgement for determining solutions.

Ability to clearly communicate with customers and other IT staff.

Aptitude for providing strong customer service through interactions and communications, verbally and written.
A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.

Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.

Comfortable with working outside of normal business hours to support activities, and/or support on-call rotation when necessary.

LOCATION & SCHEDULE:
ONSITE POSITION 5 days a week at Bloomfield, CT location.

Monday-Friday, 40 hours. Core Hours 8am-5pm ET.

Interviews will be onsite at Bloomfield, CT location.

EDUCATION:
Associates degree (PREFERRED) and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
A+ certification (PREFERRED) or equivalent combination of education, training, and experience.

Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $20.00-$25.00/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)