Technical Support Analyst - Tier 2 - Resource Logistics, Inc.
Irvine, CA
About the Job
We are seeking a highly skilled Tier 2 Technical Support Analyst with 4 to 6 years of experience to join our team. The ideal candidate will have expertise in Field Services, Service Desk App Support, and Desktop Support.
Required Skills:
" 4+ years of experience with providing IT Desktop Support
" 4+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.
" 4+ years of experience installing and supporting networked devices such as printers and scanners
Responsibilities:
" Coordinate new access needs and security changes. This will include coordination with internal IT leadership to establish system access, and communicate back to user with relevant user ID and password information.
" Direct the activities of outside contract resources to support hardware installations and/or repair as necessary.
" Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
" Complete and maintain an inventory process to track new and old equipment and software. Ensure that all assets are properly tracked and documented for management audit and legal purposes.
" Improves and implements procedures as needed and/or assigned. Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
" Supports the vision and values of Optum and abides by all policies and procedures.
" Collaborate with cross-functional teams to ensure data accuracy and integrity.
" Participate in field data collection and validation activities as required.
" Ensure timely resolution of service desk tickets.
" Provide remote desktop support to users experiencing technical difficulties.
" Coordinate with vendors and service providers for hardware and software maintenance.
Qualifications:
" Minimum of 4 years of experience in Field Services and Service Desk App Support.
" Proficiency in desktop support and remote troubleshooting.
" Strong analytical and problem-solving skills.
" Excellent communication and interpersonal abilities.
" Ability to work independently and as part of a team.
" Experience with geospatial software such as ClientGIS, QGIS, or similar tools.
Required Skills:
" 4+ years of experience with providing IT Desktop Support
" 4+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.
" 4+ years of experience installing and supporting networked devices such as printers and scanners
Responsibilities:
" Coordinate new access needs and security changes. This will include coordination with internal IT leadership to establish system access, and communicate back to user with relevant user ID and password information.
" Direct the activities of outside contract resources to support hardware installations and/or repair as necessary.
" Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
" Complete and maintain an inventory process to track new and old equipment and software. Ensure that all assets are properly tracked and documented for management audit and legal purposes.
" Improves and implements procedures as needed and/or assigned. Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
" Supports the vision and values of Optum and abides by all policies and procedures.
" Collaborate with cross-functional teams to ensure data accuracy and integrity.
" Participate in field data collection and validation activities as required.
" Ensure timely resolution of service desk tickets.
" Provide remote desktop support to users experiencing technical difficulties.
" Coordinate with vendors and service providers for hardware and software maintenance.
Qualifications:
" Minimum of 4 years of experience in Field Services and Service Desk App Support.
" Proficiency in desktop support and remote troubleshooting.
" Strong analytical and problem-solving skills.
" Excellent communication and interpersonal abilities.
" Ability to work independently and as part of a team.
" Experience with geospatial software such as ClientGIS, QGIS, or similar tools.
Source : Resource Logistics, Inc.