Technical Support Analyst- Onsite in St. Louis, MO - Conexess Group, LLC

Our History:From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a Technical Support Analyst. This is a long-term opportunity with a competitive compensation package.

**This position is 100% onsite in St. Louis, MO**

Responsibilities:

• Provide excellent colleague support for all technology products and services.  Resolve issues within a specified timeframe per our defined processes or refer unresolved issues and escalate problems to appropriate technical support groups identified in the Customer Support Process to ensure resolution is achieved.
• Troubleshooting colleague hardware issues including Windows. MAC, and cellular devices
• Work with technical staff and provide input and solutions.
• Meet and greet colleagues to answer questions and resolve problems related to all LOB’s to products and services.
• Works with customer to answer basic training and how-to questions.
• Follows up on all open tickets/issues within specified timeframe in Service Now and our internal tool. Updates tickets with detailed notes on troubleshooting steps taken.
• Identify opportunities for process improvement and problem elimination. Continually focus on learning new technologies to support rapidly changing and expanding environment.  
• Must be able to provide high level summaries to store lead when required during an incident situation and/or project updates. 
• Ability to interpret a colleagues ask. Establishes credibility quickly by following up and taking initiative.
• Present a positive, smiling, colleague-focused image. Understands Colleague Satisfaction is key to the overall success of the Technology Solution Zone! 

Qualifications:

• Associate degree in Computer Science or a related discipline and/or at least 1-2 years’ work experience in a Technology field.
• Broad knowledge of multiple technologies and platforms.
• Excellent oral and written skills.
• Requires sufficient knowledge of Technology operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.
• Good analytical and communication skills, sound judgment, and the ability to work effectively with colleague and other technical staff.
• Understands colleague’s issues and demonstrates empathy for the situation. Customer centricity is a must! 
• Ability to demonstrate creativity in generating solutions. Proactively translates technology into a business solution which addresses a problem expressed by the colleague and provides a resolution for our colleagues.
• Ability to multi-task while handling all LOBs with minimal supervision.