Job Profile

Technical Support Analyst
Jacksonville, FL
Southeast Utilities of GA, a Congruex Company, is looking for a Technical Support Analyst to join our construction team.

Who is Congruex

Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions.
We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do.
We are building tomorrow, together. Will you join us?

Your New Job

Job Summary:
Our operating unit provides construction services to telecommunications, and we are looking for a Technical Support Analyst to join our team. 
We are looking for someone familiar with the cable TV / fiber optic construction process who works in the office, can read technical maps and call-in locating tickets.
Job Responsibilities:

• Assist Locators with the respective maps as needed
• Updating Street sheet
• Preparing Construction packages for subcontractors
• Documenting and assisting with Damage Claims
• Creating Labels, Printing Maps, Scanning Dailies, etc.
• Assist / prepare packages and contracts for Large Project meetings
• Creating Estimate maps for work expected to be completed.
• Creating Final As-builts for the actual work performed
• Verify all incoming Xnet Fiber and coax splicing dailies (or documenting design changes)
• Review all “Business as Usual” dailies against P2 and design
• P2 Chatter and task management with comcast
• Maintain many Smart sheet and other online excel spreadsheets

Required Skills & Qualifications:

• A positive can-do attitude and openness to trying things new ways
• GRIT values – Guts, Reliability, Innovation, and Teamwork
• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Valid state-issued driver’s license and/or dependable transportation to and from work (required)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

Desired Skills & Qualifications:

• Previous experience in the telecom, utility, construction, and/or engineering industry

Why Work At Congruex

No matter what role you play, you are an important part of the One Congruex Family. We offer:

• Medical, Dental & Vision Benefits
• 401(k) Program with a Company Match
• Free Wellness Resources & Marketplace Discounts
• Paid Maternity & Parental Leave
• Paid Basic Life Insurance & Voluntary Options
• The pillars of Congruex culture are GRIT, safety, inclusion, and family.

The Fine Print:
We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.