Technical Support Administrator - Alta Equipment Group

Waukegan, IL, USA Req #624

Friday, August 2, 2024

Alta Equipment Company recently acquired Burris Equipment!

Burris Equipment, as part of Alta Equipment Company, delivers exceptional service, knowledge and support. We offer the top brands in construction and turf equipment including: CASE, VENTRAC, WACKER NEUSON, STIHL, and JACOBSEN. Contact Burris Equipment at one of three Illinois locations: Waukegan, Ingleside & Joliet. With our large selection of new equipment, used equipment, rental, parts, and services, we are your complete one-stop shop.

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision, plus much more!)
• 401(k) with match
• 10 Paid holidays

Our Construction Equipment Group is seeking a full-time Technical Support Administrator reporting to our Waukegan branch.

This role will be the point of contact and lead resource for new and existing technical resources. Updates and maintains support systems for existing staff with an emphasis and focus on pilot, pioneering and key programs to set the company apart from the competition.

Responsibilities:

1. Works with Product Support and Inventory Managers to update key resources for Burris Equipment personnel.
2. Populate and maintain interactive website data, including current pricing and inventory for sales equipment, rental equipment, parts inventory, and service scheduling.
3. Provides onsite support for account and system access as well as follow-up on current resource issues.
4. Serves as primary contact for technical software and license support for service technicians.
5. Serves as primary point of contact for eCommerce interfaces and coordination for fulfilment of online sales.
6. Populates proactive planned maintenance work orders for both internal assets and customer equipment.
7. Maintain tool and technology resource inventory.
8. Maintain proper records, submits required reports and conducts other administrative details as required by upper management.
9. Maintains and monitors databases for vendor accounts, certifications, training, directories, vendor bulletins, customer feedback, and equipment specifications.
10. Additional tasks delegated at the discretion of Product Support, Inventory and/or General Manager.

1. Must be fluent in the operation of a personal computer, ERP/CRM business system, and suite of Microsoft Office products.
2. Possesses background or skillset in information technology/software management, basic automotive/industrial mechanical repair, and ability to transform and manipulate data sets utilizing Excel or similar programs.

1. Accountable to the Product Support and Inventory Managers for proper interpretation and fulfillment of functions, specific and general responsibilities and related authorities and relationships.
2. Coordinates activities and cooperates on matters of mutual concern with other functional managers.

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!

Other details

• Pay Type Hourly