Technical Specialist - Imaging Help Desk - Loffler Companies, Inc.

Essential Duties and Responsibilities:

• Manage cases including ongoing timestamp conversation records with repeated and timely contacts until fleet is correctly reporting in software.
• Identify source of network problems and troubleshoot using intermediate level knowledge of networking and software fundamentals including IP and DNS identification, SNMP profiles, API connectivity and basic firewall structure.
• Respond to miscellaneous customer issues: billing issues, supply orders, service.
• Coordinate appropriate internal and external resources.
• Utilize Loffler’s networking tools, including Connectwise; Printvision (other DCA tools) Imageware, Vcare, and other vendor-specific applications to track device performance.
• Basic troubleshooting for printer and copier issues, (Canon, Konica Minolta, Xerox, Lexmark, Hewlett Packard) including networking, drivers, software issues, goal is to solve customer issue remotely.
• Processing supply requests from clients on the phone or submitted electronically.
• Assist with the RFP process if necessary.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other Projects as assigned.

Qualifications/Requirements:

• Minimum of two days in office.
• Experience and a proven track record in this industry is preferred but not required.
• Experience in network maintenance preferred but not required.
• Ability to work with minimal supervision.
• Proficiency Microsoft suite (excel; power point; outlook; email).
• Strong Time management skills.
• Strong follow-up/follow-through skills.
• Superior customer service and communication skills, both orally and written.
• Works well under pressure and achieves deadline while managing multiple tasks.
• Ability to effectively deal with highly complex, confidential, and sensitive information.

Education/Experience:

• Bachelor’s degree (B.A.) from four-year college or university preferred but not required.
• Experience and a proven track record in this industry is preferred but not required.
• Experience in network maintenance preferred but not required.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal.

For information on the physical demands of this job, see Human Resources.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.