Technical Specialist II at Genesis10
Akron, OH 44308
About the Job
Genesis10 is seeking a Technical Specialist II for a long-term contract position with a leading client in Akron, OH. This role pays $35-41/hour W2 based on experience.
Skills Required:
• Excellent customer service and communication skills in a fast-paced environment; ability to multitask
• Superior problem-solving and technical computer skills to provide Support Desk ticket resolution
• Prior administrative assistance with support of data, databases, and Support Desk
Vegetation Management Technology Production Support to assist with all aspects of day-to-day usage of our Vegetation Management work management software known as VMS (Vegetation Management Solution) on iOS mobile devices by ~ 2000 end users consisting of internal staff and external contractors who perform operational field activities on the distribution and transmission system in Ohio, Pennsylvania, New Jersey, Maryland, and West Virgina.
Measures:
• Daily Vegetation Management Technology Production Support of VMS for Business Unit:
o Provide high level of exceptional customer support of end users
o Maintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel, issued Equipment and Accessories for iOS mobile devices
o Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices
o General support, troubleshooting and assistance for iOS mobile devices
o VPN functionality
o Bluetooth functionality
o Ensuring compliance with Cyber Security user & device requirements
o Active Directory user provisioning
o License provisioning
o Multifactor Authentication Support
o Create, respond, and resolve tickets representing VMS Support Desk
o Investigate and resolve data issues within the VMS software to support tickets (~80-90% of duties)
o Provide administrative assistance in handling data for VMS in database (~80-90% of duties)
o Share screen with end users to resolve support tickets
o Identify enhancements and defects for VMS software enter into database (Quality Center or equivalent)
o Escalate tickets to appropriate department/vendor for resolution
o Assist users with log on activation, MicroSoft Office 365 Apps, PowerBI usage
o Share results of daily application support in the form of lessons learned and global communications as identified
o Computer Use Agreement adherance
o Software or hardware upgrades
o Work with staff and management to address any user non-compliance issues
o Provide IT Solutions information users and iOS mobile devices
o Assist with onboarding, offboarding and transfer of employees
o Issue computer hardware and accessories to users as needed
o Attend staff meetings as required
Schedule: 40 hours Monday – Friday
7:00AM to 3:30PM with 1/2 lunch 7:00AM to 4:00PM with 1 hr lunch
7:30AM to 4:00PM with 1/2 hr lunch 7:30AM to 4:30PM with 1 hr lunch
8:00AM to 4:30PM with 1/2 hr lunch 8:00AM to 5:00PM with 1 hr lunch
Note: Typical schedule above – occasional overtime and changes may be required from time to time
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#DIG10-OH
Skills Required:
• Excellent customer service and communication skills in a fast-paced environment; ability to multitask
• Superior problem-solving and technical computer skills to provide Support Desk ticket resolution
• Prior administrative assistance with support of data, databases, and Support Desk
Vegetation Management Technology Production Support to assist with all aspects of day-to-day usage of our Vegetation Management work management software known as VMS (Vegetation Management Solution) on iOS mobile devices by ~ 2000 end users consisting of internal staff and external contractors who perform operational field activities on the distribution and transmission system in Ohio, Pennsylvania, New Jersey, Maryland, and West Virgina.
Measures:
• Daily Vegetation Management Technology Production Support of VMS for Business Unit:
o Provide high level of exceptional customer support of end users
o Maintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel, issued Equipment and Accessories for iOS mobile devices
o Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices
o General support, troubleshooting and assistance for iOS mobile devices
o VPN functionality
o Bluetooth functionality
o Ensuring compliance with Cyber Security user & device requirements
o Active Directory user provisioning
o License provisioning
o Multifactor Authentication Support
o Create, respond, and resolve tickets representing VMS Support Desk
o Investigate and resolve data issues within the VMS software to support tickets (~80-90% of duties)
o Provide administrative assistance in handling data for VMS in database (~80-90% of duties)
o Share screen with end users to resolve support tickets
o Identify enhancements and defects for VMS software enter into database (Quality Center or equivalent)
o Escalate tickets to appropriate department/vendor for resolution
o Assist users with log on activation, MicroSoft Office 365 Apps, PowerBI usage
o Share results of daily application support in the form of lessons learned and global communications as identified
o Computer Use Agreement adherance
o Software or hardware upgrades
o Work with staff and management to address any user non-compliance issues
o Provide IT Solutions information users and iOS mobile devices
o Assist with onboarding, offboarding and transfer of employees
o Issue computer hardware and accessories to users as needed
o Attend staff meetings as required
Schedule: 40 hours Monday – Friday
7:00AM to 3:30PM with 1/2 lunch 7:00AM to 4:00PM with 1 hr lunch
7:30AM to 4:00PM with 1/2 hr lunch 7:30AM to 4:30PM with 1 hr lunch
8:00AM to 4:30PM with 1/2 hr lunch 8:00AM to 5:00PM with 1 hr lunch
Note: Typical schedule above – occasional overtime and changes may be required from time to time
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#DIG10-OH
Salary
35 - 42 /hour
