Technical Services Technician II - Sonic Healthcare USA, Inc

Position Summary: The Technical Services Technician II provides first-line support to internal and external clients for all IT Infrastructure and Application-related incidents and requests.

Responsibilities:

• Respond to and resolve IT incidents via request tools, emails, and phone calls.
• Diagnose hardware and software issues, escalating when necessary.
• Document and track all support interactions in the ticketing system.
• Assist in the deployment and maintenance of IT systems.
• Provide training and support to users on IT applications and tools.

Qualifications:

• Associate's degree in IT or related field.
• 2+ years of experience in technical support.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with ITIL practices is a plus.