Technical Services Supervisor - joimax

joimax® is the leading and developing company of endoscopic spinal surgery.joimax® focuses on innovative technologies, systems and methods for endoscopic minimally invasive spinal surgery. Our surgical solutions ensure the most gentle treatment, always keeping the best interests of our patients in mind. As a result, our complete surgical systems allow for the safest and most cost-effective procedures. To learn more about the company, please visit us at https://www.joimax.com.

joimax Inc. has an opening for an experienced TECHNICAL SERVICES SUPERVISOR. This is an onsite position, in the Irvine office, with full time working hours.

Position Summary

The Technical Service Supervisor is responsible for overseeing and leading the technical service operations within the organization. This includes managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance customer satisfaction and safety. The role requires a strong background in electronic device technology, electronic component repair and replacement, troubleshooting, inventory management, leadership and training, and a deep understanding of quality and service management, preferably in the healthcare sector.

Job Description

• Oversee the day-to-day operations of the technical service department to ensure timely and efficient execution of services (inspections, preventative maintenance, repairs, technical support, product complaints, etc.)
• Oversee the scheduling, execution, and quality of field service operations, including installations, repairs, preventative maintenance, training, and upgrades.
• Administer and expand the company’s service agreement program to align with company objectives
• Ensure all technical service activities comply with relevant medical device regulations (FDA, ISO 13485, MDR, etc.) and internal quality standards
• Maintain records and documentation of inspection and service activities to meet audit and regulatory requirements; assist in preparing for and supporting audits related to service processes and medical device safety
• Act as the primary point of escalation for complex technical issues related to medical devices
• Learn and conduct expert-level troubleshooting and guidance for the resolution of product issues
• Collaborate regularly with internal teams, including our German HQ, to address recurring issues and drive product and service improvements
• Identify opportunities for process improvements within the technical service operations to enhance efficiency and effectiveness
• Stay up-to-date with industry trends, new technologies, and regulatory changes affecting medical devices and service operations
• Lead initiatives to reduce costs and inefficiencies, improve response times and outputs, and increase customer satisfaction
• Foster strong working relationships with customers, both internal and external, to promote trust and satisfaction
• Ensure customer satisfaction by addressing inquiries and issues promptly and professionally
• Actively seek feedback from customers and internal teams to improve service offerings and resolve any service-related concerns
• Support new product launches and initatives by providing service insights and training
• Lead, mentor, and manage a growing team of service technicians and support staff
• Develop and deliver training programs to ensure authorized personnel have the necessary skills and knowledge to inspect and service medical devices effectively
• Conduct periodic performance evaluations, provide feedback, and support professional development within the technical service team
• Establish clear objectives and performance metrics for team members and report results on a regular cadence to Supervisor

Skills & Qualifications

• Bachelor’s degree in engineering, biomedical technology, or a related field. Advanced degrees or certifications in medical device technology, electrical, service management are a plus
• At least 5 years of experience in a technical service role preferably with within the medical device or healthcare industry, with a minimum of 1 year in a leadership position.
• Proven track record of managing and developing teams in a technical service environment
• Strong technical understanding of medical devices and equipment.
• Familiar with relevant regulatory standards (FDA, ISO 13485, MDR, etc.)
• Exceptional leadership and team management skills; must be a self-starter and self-reliant
• Excellent communication and interpersonal skills for customer and team interactions
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Analytical mindset with the ability to interpret data and drive strategic decisions
• Proficiency in service management software and tools
• Relevant certifications such as Certified Biomedical Equipment Technician (CBET) or Six Sigma Green Belt (or greater) are a plus
• Willingness to travel regionally, nationally or internationally (HQ in Germany), as required, to oversee service operations and support customers.

joimax Benefits

• Medical/Dental/Vision Health Plans
• 401(k) Retirement plus Company Match
• Vacation/Sick Leave/Company Paid Holidays
• Voluntary Flexible Spending Account
• Voluntary Short-term and Long-Term Disability Plans
• Competitive Salary

(note: salary is dependent upon several factors including but not limited to years of experience, training, transferable skills, etc.) 

Physical Requirements:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.

Pre-Employment Screening: 

joimax verifies employee’s eligibility to work in the US via E-Verify and the I-9 Employment Verification Form. All new employees are required to undergo background checks and drug screen testing.

EEO Statement:

Joimax is an Equal Opportunity Employer. joimax® evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. In addition, if requested in advance joimax® will provide reasonable accommodation for any part of the application or interview process.