Technical Service Rep - System One
cranberry township, PA
About the Job
System One is currently seeking a Technical Service Rep for an industry-leading client in the Cranberry Township, PA area.
Technical Service Representative
Factory trained service technicians will provide specialized machinery repairs to customers and end users by performing the following duties.
Essential Functions:
+ Responds to customer inquiries on the telephone, through on-line networks and in person.
+ Communicates with customers to troubleshoot and help them understand how to use the product properly.
+ Handles customer problems that appear to arise from the use of the product.
+ Handles requests for replacing defective parts.
+ Makes field service calls for new product start up and equipment repairs.
+ Communicates with programmers and engineers regarding system and machine issues and follows-up to make sure fixes are received and tested.
+ Completes, maintains and processes pertinent paperwork and records.
+ Assists in final testing of new products and conformance to quality requirements.
+ Travel is involved.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Required Education and Experience
Technical Degree preferred with 2/3 years related experience in similar type industry, or equivalent experience and training.
#M1
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Technical Service Representative
Factory trained service technicians will provide specialized machinery repairs to customers and end users by performing the following duties.
Essential Functions:
+ Responds to customer inquiries on the telephone, through on-line networks and in person.
+ Communicates with customers to troubleshoot and help them understand how to use the product properly.
+ Handles customer problems that appear to arise from the use of the product.
+ Handles requests for replacing defective parts.
+ Makes field service calls for new product start up and equipment repairs.
+ Communicates with programmers and engineers regarding system and machine issues and follows-up to make sure fixes are received and tested.
+ Completes, maintains and processes pertinent paperwork and records.
+ Assists in final testing of new products and conformance to quality requirements.
+ Travel is involved.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Required Education and Experience
Technical Degree preferred with 2/3 years related experience in similar type industry, or equivalent experience and training.
#M1
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Source : System One