Technical Service Engineer - BlueScope Coated Products

For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them. This position supports our coil coating line, BlueScope Coated Products LLC, (formerly Metal Coaters, LLC). 

The Technical Service Engineer is mainly responsible for supporting all BlueScope Coated Products (BCP) facilities as a technical partner and resource for Sales, Customer Experience, Quality, and Operations as well as customers.  The incumbent provides training on product and customer requirements, strengthens customer relations, resolves claims in a timely manner, manages quotes and replacement of warranty claims, minimizes the financial impact of non-conforming product and develops continuous improvement projects both internally and with customers. Primary duties include but are not limited to:

• Manage the complete claims process from customer initiation through full resolution, including: Working with BCP’s direct customers and the end users, to investigate all external and warranty claims to reach a satisfactory resolution for all parties. This will include the determination of the root cause, negotiating quotes with contractors for external painting or removal and replacement of panels on site, coordination with supply chain for return and replacement of material and managing the repair process through the full BCP supply chain by coordinating with the Operations, Quality, Customer Experience, and Sales departments.  
• Analyze product defects, induced by BCP or customer, develop root causes and corrective actions and complete reports to communicate. Work with the operations teams across all sites to insure understanding of root cause and to train on actions to prevent reoccurrence.  
• Provide training on product and customer requirements and product service improvement related to quality as needed for any BCP facilities. 
• Assist customers at their site in Rollforming and Slitting applications and carry out onsite training sessions on paint 101 to increase customer knowledge.  
• Ensure customers have a thorough understanding of BCP’s product and manufacturing capabilities as applicable for any of the seven BCP facilities. 
• Lead or support continuous improvement initiatives at all levels throughout the organization. 
• Evaluating customer specifications and analyzing BCP’s capabilities in relation to current and new business (APQP process). 

Minimum:

• High School Diploma or G.E.D. 
• Minimum 10 years’ experience in coil coating industry in a quality system, product engineer, technical representative, or operations role. 
• Good problem solving, analytical, reading, and writing skills. 
• Good interpersonal skills and be able to work under stressful conditions and time deadlines. 
• Ability to travel 50-75% of the time

Preferred:​​​​​

• Bachelor’s Degree in Engineering, Chemistry, Material Science or another technical field  
• Minimum 15 years’ experience in coil coating industry in a quality system, product engineer, technical representative or operations role. 
• Good problem solving, analytical, reading, and writing skills. 
• Good interpersonal skills and be able to work under stressful conditions and time deadlines. 

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short- and long-term disability, paid time off, and retirement. 

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability. 

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