Technical Sales Engineer - Chromalox
Pittsburgh, PA 15238
About the Job
AtChromalox, part ofSpiraxGroup, we build advanced thermal technologies for the world’s most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we do it better and have been doing it longer than anyone else.
Chromaloxstarted with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.
That pioneering, innovative spirit continues today. Built on opportunity and innovation,Chromaloxhas grown to serve more global markets and industries. We excel in industries that havehigh expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.
Join us as we continue to provide solutions to our customers and the world!
The Role:
TheAssociateTechnical Sales Engineer plays a critical role within the business; they act as the liaison between the customer and the organization to resolve customer concerns.
Our Technical Sales Engineers develop engineered solutions for customers by understanding their applications while preparing andprovidingtechnical proposals.
You will help develop cost-effective solutions for our customers’ unique heating and temperature control applications while ensuring their satisfaction with both pre and postorders.
Responsibilities:
- Providepremium solutions that are efficient and profitable for customers and the business;identify competitive solutions and review price options through proper channels.
- Maintain proficiencyin business systems, product lines, and the underlying engineering principles.
- Tasked with driving sales growth and following up with customers on quotes.
- Complete accurateorder entry while adhering to policy, price guidelines, and published lead times.
- Promptly follow up on assigned sales leads.
- Process requests for customer material returns.
- Provideworld-class customer service, answering customer inquiries as efficiently and accurately as possible.
- Collaborateclosely with all departments tooptimizecustomer applications and efficiently resolve customer concerns.
- Escalate concerns related to business at risk.
- Verify contract information on the customer purchase order and ensure the organization can meet the specified requirements; ensure product requirements are clearly defined at the time of order.
Required Skills
Required Experience
- Experience in a customer service or customer support role is preferred.
- Bachelor of Science Degree in Mechanical or Electrical Engineering is preferred, but notrequired.
- Experience with Microsoft applications is a plus, not required.
- Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts.
- Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences.