Technical Quality Specialist, WhatsApp ProdOps - Meta

Summary:

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

Required Skills:

Technical Quality Specialist, WhatsApp ProdOps Responsibilities:

1. Serve as technical expert in our mobile app and a source of information to the rest of Customer Operations team.

2. Be the representative of quality for products/features, assess risk and formulate test strategies to ensure shipping features with a high quality bar.

3. Collaborate closely with the engineering team as well as product team in planning and executing functional, regression, verification, and end-to-end release test plans.

4. Coordinate QA testing and bug bashes with internal resources as well as external third-party vendor team.

5. Investigate, triage, and escalate issues surfaced from test runs during a feature/product beta and alpha stages.

6. Define quality metrics and implement measurement to determine test effectiveness, testing efficiency, and measure the overall quality of our QA effort.

7. Continuously improve the overall efficiency of the ProdOps QA testing and triaging process, as well as update and evolve team workflow's documentation.

8. Telecommute from anywhere in the U.S.permitted.

Minimum Qualifications:

Minimum Qualifications:

9. Employer will accept a Master’s degree in Computer Science, Computer Engineering, Electrical Engineering or related field and 3 years of work experience in job offered or in a computer related occupation. Experience must include 3 years of experience in the following:

10. Testing and debugging Web or Mobile Applications for iOS or Android

11. Black Box test planning and execution for both Functional Testing as well as E2E Release Testing

12. Balancing independent tasks/goals while contributing to team goals and collaborating with other team members

13. Testing background in at least one of the following: Functional, GUI, Integration, BAT, Black Box, Gray Box, Exploratory, Regression, or Smoke

14. Testing on Mobile platforms: iOS and Android

15. Testing on Desktop Operating Systems: Windows, macOS, and Unix/Linux

16. Testing Web Technologies: HTML, CSS, REST, JSON, and JavaScript

17. Development methodologies: Scrum, Kanban, BDD, and continuous integration

Public Compensation:

$140,358/year to $148,500/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.