Technical Publication Manager - (Contract) - LG Energy Solution Michigan, Inc.
Westborough, MA 01581
About the Job
Company Overview
LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.
LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation. Our diverse and growing team enjoys competitive salaries, generous benefits, and flexible working hours.
For more information about LGESVT, please visit www.lgensol-vt.com.
Position Overview
Our vision atLG Energy Solution Vertech isone of exceptional customer experience at every phase of the project lifecycle. This starts with deeplyunderstanding our customers, our competitors, and our industry so that we can develop and deliver the most valuable products and services. Technical publications form an integral and critical component of the customer experience from the very first interaction with the sales team all the way through end of life.Our vision is toprovide a world-class level of technical documentation to our customers in all phases of the project.
We are seeking a talented and experienced Technical Publications Manager to join our team. The ideal candidate will be responsible for overseeing the entire publication lifecycle of technical documents for our products and services. You will manage both internal and external resources, comprised of technical writers, editors, illustrators, and other specialists who produce manuals, guides, reports, proposals, white papers,training videos, augmented reality solutions, on-line help solutions and more. You will ensure the quality, accuracy, consistency, and compliance of technical documents with relevant standards, regulations, and best practices. You will also coordinate with internal and external stakeholders, such as engineers, product managers, customers, vendors, and media, to gather information, feedback, and requirements for technical publications.
This position will play a key role in shaping a critical component of our total product offering, enhancing our brand reputation, and increasing customer satisfaction.
Primary Responsibilities
Publication Management
- Manage an internal and external team of technical publication specialists who produce technical documents, such as manuals, guides, reports, proposals, white papers, training videos, augmented reality solutions,on-line help solutions, etc.
- Ensure the quality, accuracy, consistency, and compliance of technical documents with relevant standards, regulations, and best practices.
- Coordinate with internal and external stakeholders, such as engineers, product managers, customers, vendors, and media, to gather information, feedback, and requirements for technical publications.
- Establish and maintain publication processes, procedures, tools, and templates to optimize workflow and efficiency.
- Plan, prioritize, assign, and monitor publication projects and deadlines.
- Review, edit, and approve technical documents before publication or delivery.
Publication Strategy
- Develop and implement publication strategies, policies, and guidelines to align with organizational goals and objectives.
- Evaluate and report on the performance, effectiveness, and impact of technical publications.
- Research and stay updated on the latest trends, technologies, and best practices in technical communication and publication.
- Identify opportunities for publication innovation and improvement based on user feedback and market demands.
Key knowledge, Skill, Abilities, and Attitudes
- Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear, concise, and engaging manner.
- Strong leadership, management, and organizational skills, with the ability to motivate, mentor, and supervise a team of internal and external technical publication specialists.
- Proficient in various publication tools, software, and platforms, such as Microsoft Office, Adobe Creative Suite,RoboHelp,Framemaker, Heretto, xDocs, or othercCMS solutions, etc.
- Knowledgeable in various publication standards, formats, and styles, such as APA, MLA, Chicago, IEEE, etc.
- Familiar with various technical domains, concepts, and terminology, depending on the industry and audience of the technical publications.
- Creative, analytical, and problem-solving skills, with the ability to generate innovative and effective publication solutions.
- Detail-oriented, quality-focused, and customer-oriented, with the ability to ensure the accuracy, consistency, and relevance of technical publications.
- Flexible, adaptable, and collaborative, with the ability to work independently or as part of a team, under pressure and with changing priorities and deadlines.
- Passion for technology, innovation, and continuous learning.
Education/ Experience
- Bachelor’s degree in engineering, technical communication, technology journalism, or a related field, or equivalent practical experience.
- Five years of experience in technical writing, editing, or publication for highly technical, safety-critical industrial equipment with long lifecycles and many stakeholders.
- Experience in the renewable energy or energy storage industry is a plus.
Travel
Up to 10%domestic and international travel will be requiredfor field, customerand supplier visits and for collaboration with colleagues both domestically and internationally.
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