Technical Project Manager - Cash App

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

We are seeking an experienced Technical Project Manager to join our team. The ideal candidate will have a strong technical background, exceptional project management skills, and a deep understanding of fintech systems and applications. As a Technical Project Manager, you will be responsible for leading projects from inception to completion, ensuring that they are delivered within scope, on time, and within budget. You will collaborate with cross-functional teams, manage resources, and oversee all aspects of the project lifecycle.

You will:

• Act as the main point of contact for stakeholders, providing regular updates on project status

• Coordinate and collaborate with cross-functional teams (engineers, business system analysts, data scientists, learning & communications specialists, etc...)

• Provide guidance, motivation, and support to project team members

• Manage stakeholder expectations and address any concerns or issues promptly

• Facilitate effective communication between project team and stakeholders

• Distribute allocated resources efficiently across tasks and responsibilities to ensure project success

• Manage third-party vendors and contractors, if applicable

• Works on problems of diverse scope and complexity where solutions may have to be based on limited information

• Regularly review and analyze project performance against established metrics and client expectations

• Develop utilization and success metrics for initiatives within projects you support and collaborate with data teams to design and implement

• Identify potential risks to project success, and develop mitigation plans

• Proactively address issues to prevent disruptions to project timelines and deliverables

• Handle change requests and implement changes while managing project scope

• Evaluate the impact of changes on project timelines and budgets

• Identify opportunities for resistance from impacted groups and develop mitigation plans to overcome

Must have: 

• 5+ years of experience in a Technical Project Manager or similar role

• Strong understanding of project management methodologies (Agile, Waterfall, etc…)

• Experience thinking strategically and managing ambiguity across a wide array of issues throughout a project lifecycle

• Adept at managing up, down and across the organization to get to project completion

• Excellent project team leadership, communication, and interpersonal skills

• Ability to manage multiple projects simultaneously and prioritize effectively

• Experience working with product and technical teams to build and deliver end-to-end solutions with knowledge of the underlying lifecycles, platforms and technologies

• Demonstrated experience in creating project plans, scheduling, and resource management while adhering to timelines and/or budgets

• ​​Strong organizational and time management skills: ability to oversee multiple projects simultaneously that are deadline sensitive

• Skilled in managing relationships with stakeholders, understanding their needs, and managing expectations effectively

• Ability to frame and distill complex technical details in an appropriate way to technical and non-technical stakeholders

• Effective problem solving, conflict resolution, and negotiation skills

• Ability to learn quickly and work effectively in a fast-paced, dynamic work environment

Nice to have: 

• Proficiency in project management tools and software

• Project Management Professional (PMP, CAPM) certification or equivalent

• Experience with specific technical domains relevant to the industry (e.g., software development, IT infrastructure, etc…)

• Familiarity with regulatory compliance and information security

• Has in-depth knowledge of the function, structure, and services/offerings of project areas you support

• Understands relevant technical domains related to the projects being managed (e.g., software development, IT infrastructure, engineering, data)

• Understanding of industry-specific tools, technologies, and methodologies.

• Commitment to ongoing learning and improvement of project management methodologies and technical skills

• Willingness to adapt to new technologies, tools, and best practices in the field

Technologies we use:

• Google Suite

• Slack

• Looker

• Jira

• Salesforce

• Notion

• Asana

• Airtable

• Snowflake

• LucidChart

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $122,900 - USD $184,300
Zone B: USD $116,700 - USD $175,100
Zone C: USD $110,600 - USD $165,800
Zone D: USD $104,500 - USD $156,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.