Technical Project Manager - Main Digital

WHO ARE WE LOOKING FOR?

We are actively seeking a Technical Project Manager to join our team and lead all aspects of projects, products, or programs with a focus on the Client Journey for our clients and the industry. The ideal candidate will have extensive experience in managing projects involving workflow tools and process implementation. Proficiency in agile methodologies is essential. Experience in the financial services industry is strongly preferred.

WHAT YOU’LL DO:

Reporting directly to our Resource Manager, as a Technical Project Manager on our team, you will initially work onsite 3x days a week in our client’s office located in the Greater Baltimore area. You will leverage your leadership skills to employ scrum master techniques in an Agile development practice to direct staff and resolve issues for product, program goals, and requirements to be met.

QUALIFICATIONS:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 5+ years of proven experience in project management, specifically in workflow tools and process implementation.
• Strong proficiency with ServiceNow.
• Solid understanding of agile methodologies and experience in applying them to project management.
• Prior experience in the financial services industry is highly preferred.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• PMP, PRINCE2, or similar project management certification is a plus.
• Proficiency in the MS Office Suite of products (PowerPoint, Excel, Word, SharePoint, PowerBI,etc.)
• Experience with Microsoft Project
• Investment management/financial services industry experience, preferably in a project management, distribution, or client service/support-related role

RESPONSIBILITIES:

• Lead and manage end-to-end project delivery which is focused on enhancing the internal customer journey and improving employee experiences.
• Implement and optimize workflow tools to streamline internal processes and increase operational efficiency.
• Oversee the design, implementation, and continuous improvement of internal processes and workflows.
• Utilize ServiceNow to manage internal projects, track progress, and ensure timely resolution of issues.
• Apply agile methodologies to project management, including sprint planning, daily stand-ups, and retrospectives.
• Collaborate with cross-functional teams to gather requirements, define project scope, and develop detailed project plans.
• Monitor project performance, identify risks, and implement mitigation strategies.
• Communicate project status, milestones, and outcomes to stakeholders at various levels.
• Ensure projects are delivered on time and within scope and budget.
• Foster a culture of continuous improvement and innovation within the team.