Technical Project Coordinator - Anaheim Admin

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Technical Project Coordinator in City, CA.

The Technical Project Coordinator will work as an administrative liaison between Information Systems and the organization to successfully champion projects that optimize the technology infrastructure for PPOSBC. This individual will be accountable for all administrative tasks relating to the intake and execution of technology/software projects, biomedical procurement/workflow along with technical initiatives or program request tickets raised by departments. Reporting to the Director of Performance Improvement and Project Facilitation within the Performance Improvement Office (PIO), this Coordinator will collaborate with various departmental teams and leaders to coordinate technical tasks within projects to assist with the successful delivery of medium to large-scale projects for PPOSBC.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

Project Management

• Provide administrative support and project coordination to a wide range of projects for the information technology department including but not limited to project organization, calendar management, deliverable tracking, project template drafting and other project related activities using established project standards and methodologies.
• Responsible for the administrative oversight and review of information technology project tasks/deliverables in project management software or collaborative platforms to ensure the successful delivery of projects within the scope, timeline, and budget of the project. Escalating any project risk or issues to PIO Director as applicable.
• Administrative management of all information technology projects from intake and initiation to execution while ensuring successful delivery within the scope and timeline of project.
• Liaison and management of information system tickets related to projects requiring IT support, including but not limited to IT security and systems compatibility review, IT vendor sourcing, biomedical procurement intake, and biomedical administrative support maintenance, etc.
• Create and maintain project documentation including but not limited to meeting minutes, project plans, stakeholder register, timelines, milestone tracker, project dashboards, etc.
• Monitor project progress and partner with project team to notify key stakeholders of identified issues and risks. Ensure escalation of critical items to PIO Director.
• Utilize project management tools and software to stay organized and manage projects effectively
• Ensure timely and routine communication with all stakeholders by assisting as needed in meetings and communication plans.
• Engage with stakeholders, key individuals, and department team members consistently to ensure goal alignment.
• Work closely with PIO Director to ensure reduction in scope creep and schedule variances.

Technical Coordination

• Collaborate and consult with information technology partners to manage and/or lead vendor sourcing for technology vendors.
• Align project deliverables with performance improvement office objectives, organization strategic goals, and technology ecosystem to ensure organizational efficiency.
• Assist in the creation and management of technical documentation for information system projects.
• Stay current with industry trends and best practices for healthcare information technology and project management.

Administration

• Support and participate in department operations including but not limited to project template management, project management webpage, best practices library, project research, and other department activities.
• Collaborate and build departmental partnerships for optimal organizational cohesiveness.
• Actively engages team members, colleagues, leaders, and others in timely communication with exceptional professionalism.
• Collaborate and build departmental partnerships for optimal organizational cohesiveness.
• Facilitate decision-making between stakeholders and escalate complex/crucial issues as directed by PIO Director.
• Model an advanced level of organization, time management, and communication.

Non-Essential Functions:

Other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable:Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Licensure and/or Certifications:

• CompTIA A+/Network+ preferred
• ITIL4 Foundation preferred
• CAPM, PMP, or other project management training and experience preferred

Minimum Education:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Healthcare Administration, Public Health, or other healthcare related field preferred

Minimum Work Experience:

• 2 - 3 years of work experience with medium to large-scale projects
• Experience in information technology field, preferably in a healthcare and/or non-profit organization
• Working knowledge of project management principles to include Lean Sigma, agile, or other project management principles
• Working knowledge with Agile, Waterfall, or other SDLC methodologies

Other Requirements:

• Strong written, verbal, and interpersonal skills.
• Must be self-motivated and have the ability to work without direct supervision.
• Strong project management skills working with multiple teams and managing complex IT projects.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate an advanced level of computer skills, including Microsoft Word, Excel, and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.