Technical Program Manager (Minneapolis, MN) - SmartThings
Minneapolis, MN
About the Job
Description
We’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area.
More than 350 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances. We also offer the most versatile smart home experience as an open platform with a rich partner ecosystem (think IKEA, SONOS, Honeywell, and so many more). As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use. Come be a part of the leading edge of IoT innovation!
About The Role
More than 350 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances. We also offer the most versatile smart home experience as an open platform with a rich partner ecosystem (think IKEA, SONOS, Honeywell, and so many more). As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use. Come be a part of the leading edge of IoT innovation!
About The Role
We are seeking a Technical Program Manager (TPM) to lead our defect management process and ensure software defects are correctly triaged, tracked and resolved. This role will be focused on developing a data based approach to managing software defects, and working with engineering and product teams to address software defects to support delivery of high quality software.
In addition to defect management, you will also help lead software and firmware development projects through the entire lifecycle, from requirements definition to production deployment. Your work will be highly visible, showcased in globally-delivered products and services.
About The Team
The Technical Program Management team is a group of high performing, collaborative TPMs who excel at working with cross functional teams to deliver on SmartThings goals and initiatives. We’re passionate about bringing structure and organization to the ambiguous, and working with engineering and product teams to successfully deliver.
Key Responsibilities
This position is a hybrid role, based onsite 3 days a week at our office in Minneapolis, MN.
In this role, your primary responsibilities will include the following:
In this role, your primary responsibilities will include the following:
Management of Software Defect Process (75%)
- In support of our quarterly Hub and Client releases, manage the triage and tracking of software defects reported by our QA teams
- Partner with engineering leadership to ensure defects are addressed in a timely manner; facilitate cross functional communication between engineering and test teams
- Partner with Samsung TPM team to ensure a successful software rollout for each release; work closely with our counterparts in Korea to ensure high priority defects are addressed prior to rollout
- Define key performance metrics for defect management at SmartThings and identify data to support. Set up tools and systems for tracking and reporting on this data
- Identify areas of improvement within the process and work with leadership to refine the process to address these issues
Technical Program Management, Development Projects (25%)
- Provide program management leadership on cross functional development projects; ensuring adherence to the Software Development Life Cycle (SDLC)
- Facilitate cross functional team coordination
- Track and report on program status to executive team, partners and other stakeholders, including progress, upcoming milestones and risks and mitigation plans
- Collaborate with the global Technical Program Management team to drive improvements in the program management practice area
Skills, Knowledge & Expertise
Inclusive Hiring Practices
Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At SmartThings, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
What You Bring On Day One (Required Qualifications)
What You Bring On Day One (Required Qualifications)
- Bachelor's degree
- Demonstrated program management experience; including planning, project execution, and issue/risk management
- Strong relationship building skills and the ability to work with varying levels of individual contributors and management
- 2-3 years project management experience for software projects preferred
- Understanding of the Software Development Life Cycle (SDLC)
- Strong verbal and written communication skills. Able to concisely communicate with and influence stakeholders, engineers, partner teams, and executives
- Comfortable working in a fast paced and sometimes high-pressure environment
- Ability to identify and solve ambiguous problems
- Experience with Jira/Confluence
While not required for success in the role, it would be a bonus to have:
- Knowledge of Korean language
- Knowledge of mobile and cloud software development
- International business and organizational experience
SmartThings Benefits
- We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.
- All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave).
- Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O’Reilly.
- Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.
- We offer either a parking stipend to cover the monthly garage cost or a public transit stipend. EV chargers are also onsite.
- In-office catered lunches on Thursdays.
- Access to the onsite gym.
Base compensation range for this position is $94,610 to $134,346. Actual base within this range will depend on many factors including experience, skills, technical expertise and market alignment. In addition, this role is eligible for a 15% annual target bonus based heavily on individual performance.
At SmartThings, we are committed to creating an inclusive and accessible environment for all. If you require accommodations to participate in our hiring process or to perform the requirements of the job, we will work with you to meet your needs in compliance with applicable laws.
To complete the application process, please email talent@smartthings.com and a member of our Talent Acquisition team will connect with you further.
At SmartThings, we are committed to creating an inclusive and accessible environment for all. If you require accommodations to participate in our hiring process or to perform the requirements of the job, we will work with you to meet your needs in compliance with applicable laws.
To complete the application process, please email talent@smartthings.com and a member of our Talent Acquisition team will connect with you further.
Source : SmartThings