Technical Program Manager - Foundations - Liberty Mutual

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

This role has a hybrid work schedule ( 2 days onsite) and we will only consider candidates who are based in Boston, MA, Portsmouth,NH, Indianapolis, IN, Columbus, OH and Plano, TX,

Liberty Mutual Technology’s Global Digital Services organization is searching for a highly skilled and motivated Technical Program Manager (TPM) to lead our Foundations Program. Foundations is the basis for how we all work together to enable technology-centric capabilities at Liberty Mutual to bridge all aspects of our operations: business units, organizations & functions, process, products & services, personas & roles. This will be enabled through a consistent and ubiquitous language, known as Enterprise Metadata, and through a common set of processes, tools, and experiences.   

The Foundations TPM will focus on current and future key initiatives and will play a pivotal role in overseeing the implementation, integration, optimization, and adoption of technology solutions, ensuring alignment with business objectives, helping make more informed investment decisions, and driving positive organizational change through stakeholder alignment, adoption and on-going governance. 

About the job:

This role will ensure strategic alignment with business objectives, facilitate informed investment decisions, and drive positive organizational change through effective stakeholder alignment, adoption, and governance.  

• Strategic Planning and Execution: Develop and execute a comprehensive roadmap for Foundations, ensuring alignment with business objectives and driving successful implementation and governance across business units and departments. 

• Leadership and Team Management: Lead and facilitate cross-functional team discussions, fostering collaboration, accountability throughout the adoption of technology solutions.   

• Vendor Management: Manage technology vendors to ensure the delivery of high-quality solutions within established timelines and budgets. 

• Change Management: Develop and implement change management strategies to address resistance, facilitate cultural shifts, and ensure smooth adoption and ongoing governance of technology solutions. 

• Risk Management: Identify and develop mitigation strategies for potential risks associated with the modernization efforts, ensuring the timely delivery of high-value business outcomes across the enterprise. 

• Communication: Exceptional communication skills, including active listening skills, allow you to convey technical information effectively to diverse groups of stakeholders across a variety of different formats and serve as the primary point of contact for creating and delivering program communications.  

• Continuous improvement: Identify opportunities to streamline processes, improve efficiency, and implement best practices within the program’s lifecycles.  

• Bachelor’s or Master’s degree in technical or business discipline. 
• Minimum 10+ years of Program / Project Management or implementation consulting experience including delivering software solutions in an agile environment. 
• Exceptional leadership abilities and highly developed interpersonal skills drive and achieve major transformational outcomes through influence, while lacking direct reporting authority. 
• Critical thinking skills to enable contributions to solving complex business problems.   
• Strong analytical skills with the ability to create and leverage data to drive decision-making. 
• Deep ability to drive decision-making processes within the organization, using Strategic Thinking skills. 
• Excellent skills in collaboration and coordination across diverse teams and functions. 
• Proficiency in developing structured and impactful executive presentations. 
• Process Improvement: Strong process improvement and organizational skills to enhance efficiency and effectiveness in executing strategic initiatives. 
• Continual knowledge of evolving technology landscape, both internal and external, to help shape solutions to have technical longevity.   
• In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities. 
• In-depth knowledge of business operations, objectives, and strategies.  
• In-depth knowledge of agile methodology, and ability to mobilize multiple agile delivery teams across multiple domains towards a single mission. 
• Strong knowledge of technology and industry trends. Able to lead technical decisions and problem-solving using expertise. 
• Highly developed negotiation, facilitation and consensus building skills demonstrated through effective interactions with cross-functional stakeholders. 

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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